{"id":2941,"date":"2021-05-01T19:42:25","date_gmt":"2021-05-01T19:42:25","guid":{"rendered":"https:\/\/blog.gordonbuchan.com\/blog\/?p=2941"},"modified":"2021-05-19T01:16:07","modified_gmt":"2021-05-19T01:16:07","slug":"web-presence-step-by-step-chapter-15-using-dwservice-net-to-provide-remote-technical-support-as-an-alternative-to-teamviewer","status":"publish","type":"post","link":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/2021\/05\/01\/web-presence-step-by-step-chapter-15-using-dwservice-net-to-provide-remote-technical-support-as-an-alternative-to-teamviewer\/","title":{"rendered":"Web presence step by step Chapter 15: Using dwservice.net to provide remote technical support as an alternative to TeamViewer"},"content":{"rendered":"\n

Previous step: Chapter 14: Installing and configuring Live Helper Chat to add text chat support to a website<\/a>
Next step: Chapter 16: Using a script to automate the creation of a virtual host on an Apache web server<\/a><\/p>\n\n\n\n

Web presence step by step is a series of posts that show you to how to build a web presence.<\/p>\n\n\n\n

In this chapter we install and configure dwservice.net<\/a> to provide remote technical support as an alternative to TeamViewer.<\/p>\n\n\n\n

dwservice.net allows a client to share their computer’s desktop so you can provide technical support<\/h1>\n\n\n\n

When you build and maintain technical systems, you need to support the clients of those systems, including customers, colleagues, and contractors. dwservice.net<\/a> allows you to invite a client to share their computer’s desktop so you can provide technical support.<\/p>\n\n\n\n

Creating an account on the dwservice.net service<\/h1>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net <\/a><\/p>\n\n\n\n

Create a username and password for the dwservice.net<\/a> site. You will need it later in this procedure.<\/p>\n\n\n\n

dwservice.net provides client software for the Windows, MacOS, and Linux operating systems<\/h1>\n\n\n\n

This chapter contains sections describing how to install the dwservice.net<\/a> client for Windows, MacOS, and Linux.<\/p>\n\n\n\n

Windows<\/h1>\n\n\n\n

Visiting the website to download the installer on a Windows workstation<\/h2>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net <\/a><\/p>\n\n\n\n

Click on “Download”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Download”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Right-click on the file name, click “Show in folder”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Using the dwservice.net client on a Windows workstation in run-once mode<\/h2>\n\n\n\n

Double-click on the file to run the dwagent.exe setup program:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Run,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

View on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Accessing the Windows workstation from the dwservice.net site<\/h2>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net<\/a><\/p>\n\n\n\n

Enter the username and password displayed on the Windows workstation running the dwservice.net<\/a> client, click on “Sign in”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Resources available on the Windows workstation<\/h3>\n\n\n\n

This page shows the resources available on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Screen (remote desktop)<\/h3>\n\n\n\n

Remote control of the desktop of the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Files and Folders<\/h3>\n\n\n\n

Access to the filesystem on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Shell<\/h3>\n\n\n\n

Access to the operating system shell prompt on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Installing the dwservice.net client on a Windows workstation to enable unattended access<\/h2>\n\n\n\n

Right-click on the “dwagent.exe” file. Select “Run as administrator”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Install,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Yes,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Creating a new agent, click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enter the username and password of a valid dwservice.net<\/a> account in the “DWS user” and DWS password” fields. Enter a name to describe the workstation in the “Agent name” field. Click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Close”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net <\/a><\/p>\n\n\n\n

Enter the username and password of a valid dwservice.net<\/a> account in the “DWS user” and DWS password” fields. Click on “Sign in”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Agents”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on the icon for the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Resources available on the Windows workstation<\/h3>\n\n\n\n

This page shows the resources available on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Screen (remote desktop)<\/h3>\n\n\n\n

Remote control of the desktop of the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Files and Folders<\/h3>\n\n\n\n

Access to the filesystem on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Shell<\/h3>\n\n\n\n

Access to the operating system shell prompt on the Windows workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

MacOS<\/h1>\n\n\n\n

Visiting the website to download the installer on a MacOS workstation<\/h2>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net<\/a><\/p>\n\n\n\n

Click on \u201cDownload\u201d:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on \u201cDownload\u201d:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Allow”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Locate the downloaded file, click on it:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

This error message appears. Click on “OK”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

On the MacOS workstation, launch “System Preferences.” Click on “Security & Privacy”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Open Anyway”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Open”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The dwservice.net package opens:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “DWAgent”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Run”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

View on the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Accessing the MacOS workstation from the dwservice.net site<\/h2>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net<\/a><\/p>\n\n\n\n

Enter the username and password displayed on the MacOS workstation running the dwservice.net<\/a> client, click on \u201cSign in\u201d:<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

The following message appears on the MacOS workstation. Click on “Open System Preferences”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Quit Now”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

On the MacOS workstation, restart the dwservice.net<\/a> client.<\/p>\n\n\n\n

Accessing the MacOS workstation from the dwservice.net site (again)<\/h2>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net<\/a><\/p>\n\n\n\n

Enter the username and password displayed on the MacOS workstation running the dwservice.net<\/a> client, click on \u201cSign in\u201d:<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Resources available on the MacOS workstation<\/h3>\n\n\n\n

This page shows the resources available on the MacOS workstation:<\/p>\n\n\n\n

\"This<\/figure>\n\n\n\n

Screen (remote desktop)<\/h3>\n\n\n\n

Remote control of the desktop of the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Files and Folders<\/h3>\n\n\n\n

Access to the filesystem on the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Shell<\/h3>\n\n\n\n

Access to the operating system shell prompt on the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Installing the dwservice.net client on a MacOS workstation to enable unattended access<\/h2>\n\n\n\n

Click on “Open”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Install,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

enter the “User Name” and “Password” for the MacOS workstation, click on “OK”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Yes,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select “Creating a new agent,” click on “Next”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enter the username and password of a valid dwservice.net<\/a> account in the \u201cDWS user\u201d and DWS password\u201d fields. Enter a name to describe the workstation in the \u201cAgent name\u201d field. Click on \u201cNext\u201d:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Close”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

View of the DWAgent Monitor on MacOS:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “OK”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n

https:\/\/dwservice.net<\/a><\/p>\n\n\n\n

Enter the username and password of a valid dwservice.net<\/a> account in the \u201cDWS user\u201d and DWS password\u201d fields. Click on \u201cSign in\u201d:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on “Agents”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on the icon for the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Resources available on the MacOS workstation<\/h3>\n\n\n\n

This page shows the resources available on the MacOS workstation. Click on “Screen”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Allowing the dwaggui program to record the computer’s screen (needed for Screen\/remote desktop access)<\/h3>\n\n\n\n

Click on “Open System Preferences”:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Allow the dwgguilnc program to record the screen:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Screen (remote desktop)<\/h3>\n\n\n\n

Remote control of the desktop of the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Files and Folders<\/h3>\n\n\n\n

Access to the filesystem on the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Shell<\/h3>\n\n\n\n

Access to the operating system shell prompt on the MacOS workstation:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Linux<\/h1>\n\n\n\n

Ensuring that Wayland is disabled<\/h2>\n\n\n\n

dwservice.net<\/a> is not compatible with the Wayland display server.<\/p>\n\n\n\n

from a root operating system prompt (use “sudo su” if you are not yet logged in as root), enter these commands:<\/p>\n\n\n\n

cd \/etc\/gdm3
nano custom.conf<\/pre>\n\n\n\n
(Note: the directory location varies by distribution. For the Fedora distribution, specify the directory “etc\/gdm”).<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Remove the # comment before “WaylandEnable=false”:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Save and exit the file:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
If you had to remove the “#” sign before “WaylandEnable=false” then reboot the Linux workstation so the change can take effect.<\/p>\n\n\n\n
Visiting the website to download the installer on a Linux workstation<\/h2>\n\n\n\n
Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n
https:\/\/dwservice.net<\/a><\/p>\n\n\n\n
Click on \u201cDownload\u201d:<\/p>\n\n\n\n
Using the dwservice.net client on a Linux workstation in run-once mode<\/h2>\n\n\n\n
Open a terminal window on the Linux desktop. Change to the folder where the file was downloaded. Enter this command:<\/p>\n\n\n\n
bash dwagent.sh<\/pre>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Select “Run,” click on “Next”:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
View on the Linux Workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Accessing the Linux workstation from the dwservice.net site<\/h2>\n\n\n\n
Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n
https:\/\/dwservice.net<\/a><\/p>\n\n\n\n
Enter the username and password displayed on the Linux workstation running the dwservice.net<\/a> client, click on \u201cSign in\u201d:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Resources available on the Linux workstation<\/h3>\n\n\n\n
This page shows the resources available on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Screen (remote desktop)<\/h3>\n\n\n\n
Remote control of the desktop of the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Files and Folders<\/h3>\n\n\n\n
Access to the filesystem on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Shell<\/h3>\n\n\n\n
Access to the operating system shell prompt on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Installing the dwservice.net client on a Linux workstation to enable unattended access<\/h2>\n\n\n\n
Open a terminal window on the Linux desktop. Change to the folder where the file was downloaded. <\/p>\n\n\n\n
Use “sudo su” to become root if you have not already done so. enter these commands:<\/p>\n\n\n\n
Enter this command:<\/p>\n\n\n\n
bash dwagent.sh <\/pre>\n\n\n\n
Select “Install,” click on “Next”:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Click on “Next”:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Select “Yes,” click on “Next”:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Enter the username and password of a valid dwservice.net<\/a> account in the \u201cDWS user\u201d and DWS password\u201d fields. Enter a name to describe the workstation in the \u201cAgent name\u201d field. Click on \u201cNext\u201d:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Click on \u201cClose\u201d:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Visit the dwservice.net<\/a> site:<\/p>\n\n\n\n
https:\/\/dwservice.net<\/a><\/p>\n\n\n\n
Enter the username and password of a valid dwservice.net<\/a> account in the \u201cDWS user\u201d and DWS password\u201d fields. Click on \u201cSign in\u201d:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Click on \u201cAgents\u201d:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Click on the icon for the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Resources available on the Linux workstation<\/h3>\n\n\n\n
This page shows the resources available on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Screen (remote desktop)<\/h3>\n\n\n\n
Remote control of the desktop of the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Files and Folders<\/h3>\n\n\n\n
Access to the filesystem on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Shell<\/h3>\n\n\n\n
Access to the operating system shell prompt on the Linux workstation:<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Previous step: Chapter 14: Installing and configuring Live Helper Chat to add text chat support to a website<\/a>
Next step: Chapter 16: Using a script to automate the creation of a virtual host on an Apache web server<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
Previous step: Chapter 14: Installing and configuring Live Helper Chat to add text chat support to a websiteNext step: Chapter 16: Using a script to automate the creation of a virtual host on an Apache web server Web presence step by step is a series of posts that show you to how to build a … <\/p>\n
Continue reading “Web presence step by step Chapter 15: Using dwservice.net to provide remote technical support as an alternative to TeamViewer”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2941","post","type-post","status-publish","format-standard","hentry","category-linux"],"_links":{"self":[{"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/posts\/2941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=2941"}],"version-history":[{"count":139,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/posts\/2941\/revisions"}],"predecessor-version":[{"id":3253,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/posts\/2941\/revisions\/3253"}],"wp:attachment":[{"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=2941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=2941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.gordonbuchan.com\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=2941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}